Delivery - Crown French Furniture
At Crown French Furniture we pride ourselves on our customer service....so our delivery service is no exception.
Delivery to UK mainland
We are proudly partnered with Pinnacle Storage Solutions Limited, a furniture delivery service which was established in 2003. They are an independent family run company offering a bespoke 2-man delivery service for every delivery and collection. Every delivery will be given its own unique identification code which then tracks the package through the delivery process from start to finish. This enables you to track and trace your own parcel at any time online. With an impressive fleet of vehicles Pinnacle are often able to fulfil deliveries within 10 working days of receiving goods into their warehouse. To find out the cost of delivery please proceed through to checkout and simply fill in your postal address, adding your desired items to your cart. Your delivery will then be calculated accordingly.
Delivery further afield
For the Channel Islands, Jersey, Isle of Man, Scotland, Northern Ireland or the Republic of Ireland a third party courier may be used if we are unable to deliver directly ourselves. Additional charges will apply and our team will obtain these quotes for you upon request.
Our service
We appreciate the demands of work and life so our team will inform you of your date of your delivery in advance and will also give you a handy 3 hour window....so no need to wait in all day for a delivery. Hooray!
We offer two levels of service dependant on your needs:
Standard - delivery to your room of choice (subject to access)
or
White Glove - delivery to room of choice (subject to access), removal of packaging and full assembly. This is subject to an additional charge which will be quoted upon request.
Please be aware that any items delivered beyond the threshold of your home are done so at your own risk. Ensuring proper access is essential, so make sure to check that the furniture will fit through hallways, stairwells, landings, and doorways. Before placing an order, confirm that the furniture will fit in your space and check the access route thoroughly. If the furniture needs to be taken above the ground floor, ensure it will fit up the staircase, considering tight turns or low ceilings. If the furniture does not fit upon delivery, a return fee and a 20% restocking charge will be deducted from your refund. We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but please ensure you have placed adequate covering to protect your lovely flooring and carpets.
Arrange a Home Visit for Accurate Delivery Measurements; We offer an optional Delivery Access Measurement Service to ensure that the items you’ve ordered will fit perfectly in your space. For an additional fee, one of our delivery technicians can visit your home while they are in your area. During this visit, they will carefully measure your access points, such as doorways, staircases, and hallways, to confirm that the items you’re ordering can be delivered without issue. This service helps to avoid any surprises on delivery day and ensures that the plans for your order are as accurate as possible before it’s placed with us.
Delivery for orders containing multiple items -
For orders that have multiple products, your items may arrive separately depending on availability, however you won't be charged for additional delivereies.
Should you have any concerns over access, then please contact us by e-mail (info@crownfrenchfurniture.co.uk) or have a chat with us on 0115 837 4024 for further assistance.
We are confident in the standard of our delivery service, but don’t take it from us, this is what our satisfied customers have to say:
"My furniture was delivered today and set up by 2 really helpful and friendly men in the time slot agreed, thank you for that… The furniture is fabulous and I am very impressed with it."
A. France
"We’ve just taken delivery of our bookcase it’s lovely thanks. Great guys who delivered it."
L.Blan
"I just wanted to send you a note to let you know how thrilled I am with my new bedroom furniture! The customer service I received from you and your colleagues from start to finish has been superb, from the point I placed my order all the way through to the guys who delivered and assembled my furniture. I will certainly be recommending you to friends and family."
E.Davis
"Furniture arrived safely thanks, with your lovely chaps! Thank you all."
A.Maclagan